Question

The use of jargon such as "CNA" or "DON" can ______.

1 Enhance communication between family and staff
2 Become a barrier
3 Be a proper response to the family member's request
4 De-emphasize the power staff has

Answer 1

The use of jargon like 'CNA' or 'DON' can often create barriers to understanding for those not familiar with the terms, hindering effective communication with family members of patients.

Step-by-step explanation:

The use of specific terms or jargon, such as "CNA" (Certified Nursing Assistant) or "DON" (Director of Nursing), can often become a barrier to effective communication, especially when communicating with individuals who are not familiar with these terms, such as family members of patients. While enunciating clearly and using respectful language are also important aspects of communication, understanding your audience and adapting the use of jargon accordingly is essential. For example, while using jargon may enhance communication between healthcare professionals who are familiar with the terminology, it might confuse or alienate patients or their families.