Final answer:
Kiko's mom is distraught and expresses intense emotions to her. Kiko should listen attentively and be supportive.
Step-by-step explanation:
Kiko's mom calls her in hysterics, crying and screaming.
Although the specific details of the conversation are not provided in the given information, it can be inferred that Kiko's mom is most likely distressed and upset about something.
The text includes phrases such as 'crying and screaming', 'hysterically', and 'wailed', which indicate intense emotions.
Kiko should listen attentively and be supportive to help her mom express her feelings and address the situation.