Question

Which theory contends that the things which cause employee dissatisfaction are not necessarily the opposites of the things which cause employee satisfaction?

a) Two-Factor Theory
b) Expectancy Theory
c) Equity Theory
d) Hierarchy of Needs Theory

Answer 1

The Two-Factor Theory holds that the elements causing employee dissatisfaction are not the direct opposite of those causing satisfaction; Hygiene factors must be addressed to prevent dissatisfaction, while motivation factors must be catered to achieve satisfaction.

Step-by-step explanation:

The theory that contends that the factors causing employee dissatisfaction are not necessarily the opposites of those causing employee satisfaction is a) Two-Factor Theory. This is also known as Herzberg's motivation-hygiene theory. According to Herzberg, there are 'hygiene' factors that can cause dissatisfaction if not present, such as company policies, salary, and work conditions. However, the presence of these factors does not necessarily create satisfaction. Instead, 'motivation' factors, such as recognition, responsibility, and personal growth, are truly responsible for job satisfaction. This concept illustrates that simply fixing the causes of dissatisfaction will not create a satisfied workforce without also considering the motivational aspects that drive satisfaction.

In contrast, 'motivation factors' like challenging work, recognition, and personal growth can lead to job satisfaction but their absence does not always result in dissatisfaction.