Final answer:
The statement is false because greeting and assessing the client's needs come before outlining the session plan. Outlining is essential for organizing ideas and ensuring a presentation has impact, but it must be balanced with client-centered flexibility.
Step-by-step explanation:
The statement that the first thing you should do when you see your customer/client is to outline the plan for the session is false. While outlining is a critical part of the preparation process, it pertains more to organizing your material and planning your approach. The first interaction with a customer or client typically involves greeting and establishing rapport, assessing their needs, and then introducing the outline of the session once it is clear what the objectives are. Creating an outline for your session is indeed important as it offers a structured framework for the presentation of main ideas, reasoning, and supporting details, ensuring that your message is delivered effectively.
An outline helps to organize a natural flow of ideas and provides a solid foundation for engaging your audience. This organizational work done early on will help you present your ideas with greater impact. Nonetheless, it is essential to balance this outline with the flexibility to adapt to the conversation and needs of the client. This ensures that your approach is client-centered and responsive to their individual situation.