Final answer:
The key person in handling employee grievances is the Human Resources (HR) department.
Step-by-step explanation:
In handling employee grievances, the key person is typically the Human Resources (HR) department. HR professionals are responsible for resolving workplace conflicts and ensuring fair treatment of employees. They have the knowledge and expertise to address grievances effectively while following company policies and applicable laws.
When handling employee grievances, HR professionals follow a structured process that includes:
- Listening to both parties involved
- Investigating the issue
- Mediating a resolution
- Implementing any necessary corrective actions
It is important to approach employee grievances with empathy and professionalism, focusing on finding a solution rather than assigning blame. If the HR department is unable to resolve the conflict, employees may escalate the grievance to higher-level management or seek advice from someone in a supervisory role.