Question

Which of these is not a main step in the network troubleshooting process?

a. Identify the problem.
b. Establish a theory of probable cause.
c. Test the theory to determine the case.
d. Train staff in the use of software and equipment.

Answer 1

The main steps in the network troubleshooting process include identifying the problem, establishing a theory of probable cause, and testing the theory to determine the cause.

Step-by-step explanation:

Which of these is not a main step in the network troubleshooting process?

1. Identify the problem: This is the first step in network troubleshooting. It involves identifying the issue or error that needs to be resolved.
2. Establish a theory of probable cause: This step involves analyzing the symptoms and gathering information to form a theory of what might be causing the problem.
3. Test the theory to determine the cause: In this step, the theory is tested by performing diagnostic tests and gathering data.
4. Train staff in the use of software and equipment: This is not a main step in the network troubleshooting process. It is important to train staff in the use of software and equipment, but it is not directly related to the process of identifying and solving network issues.