Question

What is the appropriate response in a customer service setting when a customer exhibits signs of outrageous behavior, loss of inhibitions, and comatose/glazed eyes

a) Politely ignore the behavior and continue with the service
b) Request assistance from other customers
c) Offer the customer more alcohol to lighten the mood
d) Take immediate action to ensure the safety and well-being of the customer, such as notifying security or seeking medical assistance

Answer 1

The correct response is to take immediate action for the customer's safety by notifying security or seeking medical help. Ignoring the behavior or offering more alcohol is not appropriate.

Step-by-step explanation:

When a customer exhibits signs of outrageous behavior, loss of inhibitions, and comatose/glazed eyes, the appropriate response in a customer service setting is to take immediate action to ensure the safety and well-being of the customer. This may include notifying security or seeking medical assistance. It is not appropriate to ignore the behavior, request assistance from other customers, or offer the customer more alcohol. Protecting both the customer and the staff, as well as other patrons, is the top priority in such situations.