Question

In the Week 11 required reading, Wood (2011) discussed common forms of ineffective listening. According to Wood, the form of ineffective listening in which people listen only at the content level of meaning and ignore the relationship level of meaning is referred to as:

A) Pseudo-listening
B) Selective listening
C) Defensive listening
D) Insensitive listening

Answer 1

Insensitive listening is when people focus only on content and not on the relationship level of meaning, according to Wood (2011).

Step-by-step explanation:

According to Wood (2011), the form of ineffective listening in which people listen only at the content level of meaning and ignore the relationship level of meaning is referred to as Insensitive listening. Ineffective listening, such as pseudo-listening, selective listening, and defensive listening, represent different barriers to effective communication. Insensitive listening specifically overlooks the emotional nuances and relationships conveyed beyond the mere words that are spoken, emphasizing the importance of understanding both the content and relationship aspects for effective listening.