Final answer:
When a senior colleague reprimands you in front of a patient, it's important to handle the situation professionally. Apologize to the patient and address the issue privately with the colleague. If the conflict cannot be resolved, seek assistance from a supervisor or HR department.
Step-by-step explanation:
When faced with a senior colleague reprimanding you in front of a patient, it's important to handle the situation professionally and calmly. Rather than responding defensively or publicly challenging their authority, it is recommended to apologize to the patient for any inconvenience caused and address the issue privately with the colleague. Stay calm while listening to the other side of the story and try to find a solution without blaming the other person.
If the conflict cannot be resolved, it may be appropriate to speak with a supervisor or HR department for further assistance. Choose your words carefully, restate what you heard, and focus on problem-solving rather than assigning blame.Remember, the primary goal is to maintain professionalism and provide the best possible care for the patient.