Final answer:
AWS offers three main support levels: Basic, Developer, and Business. Basic provides access to support forums and resources, Developer offers business hour email support, and Business includes 24/7 technical support and additional resources for critical workloads.
Step-by-step explanation:
The support levels offered by Amazon Web Services (AWS) are designed to cater to different needs of its users. The three support levels offered are:
The Basic support plan includes access to whitepapers, support forums, and documentation. It is free and provides resources for self-guided learning and community assistance. The Developer support plan is intended for developers or businesses running non-critical workloads in AWS. It offers email-based technical support during business hours as well as general guidance on AWS. The Business support plan is aimed at businesses running critical workloads that require 24/7 access to Cloud Support Engineers and a range of support resources including Infrastructure Event Management.