Final answer:
The correct answer is a) Direct pattern. Taylor should write the letter using the direct pattern because she wants to deny the employee's request to work from home three days a week. The direct pattern is used when delivering negative or unwelcome news.
Step-by-step explanation:
The correct answer is a) Direct pattern.
Taylor should write the letter using the direct pattern because she wants to deny the employee's request to work from home three days a week. The direct pattern is used when delivering negative or unwelcome news. In this case, Taylor wants to communicate the decision directly and concisely without using persuasion or trying to change the employee's mind.