Question

Suzanne has just received an e-mail message from a client and is reading it carefully to determine her client's needs. She is involved in the ________ part of the communication process.

a) Encoding
b) Decoding
c) Feedback
d) Noise

Answer 1

b) Decoding

Suzanne is involved in the decoding part of the communication process as she interprets and understands the content of her client's email.

Step-by-step explanation:

Suzanne, who is reading an e-mail message from a client to determine their needs, is involved in the decoding part of the communication process. Decoding is the process by which the brain interprets the content of a message, understanding and converting it into meaningful information. When Suzanne reads the email, she analyzes the language and the intent behind it, extracting the essential elements to comprehend the client's request. This is distinct from encoding, which is the process of putting thought into a communicable form, and different from feedback, which would be Suzanne's response to the message, or noise, which would be anything that distorts the message making it harder to understand.