Question

Autumn is working at the front desk of a busy clinic. a woman walks in, demanding in broken english that she be seen by a doctor. autumn does not speak the woman's language but tries to explain that she must sign in to be seen. the woman shakes her head, continuing to repeat the same request. what quality does autumn need to display most when handling this situation?

Answer 1

Autumn needs to display empathy when handling the situation.

Step-by-step explanation:

The quality that Autumn needs to display most when handling this situation is empathy.

Even though Autumn may not be able to understand the woman's language, showing empathy means recognizing the woman's emotions and trying to understand her perspective.

Autumn can try to use non-verbal communication, such as nodding and using hand gestures, to show understanding and offer reassurance.

It is also important for Autumn to remain patient and calm throughout the interaction.