Question

Many companies are using service chatbots enabled with artificial intelligence to simulate human conversation and solve customer-service problems through text exchanges. however, what aspect of service chatbots did users not want, even when the transaction was considered productive?

a. asking users for personally-identifiable information
b. displaying emotions in the wording of their responses
c. keeping a transcript of the text exchange after the call ends
d. using abbreviations (text-speak) in messages

Answer 1

Users did not want service chatbots to ask for personally-identifiable information, even when the transaction was productive. The correct option is a.

Step-by-step explanation:

When it comes to service chatbots, users did not want the aspect of asking for personally-identifiable information, even when the transaction was considered productive. This is because users value their privacy and may not feel comfortable sharing personal information with a chatbot.

The other options provided in the question, such as displaying emotions in the wording of their responses, keeping a transcript of the text exchange after the call ends, and using abbreviations (text-speak) in messages, are not mentioned as aspects that users did not want. The correct option is a.