Final answer:
The correct statement is d. both incident planning and the 8-step communication model include processes for setting goals and objectives.
Step-by-step explanation:
The correct statement is d. both incident planning and the 8-step communication model include processes for setting goals and objectives.
The 8-step communication model is a framework that helps organizations effectively plan and execute their communication strategies. It involves steps such as analyzing the audience, setting communication goals, choosing appropriate channels, and evaluating the effectiveness of the communication.
Incident planning, on the other hand, refers to the process of preparing for and responding to emergencies or incidents. It also involves setting goals and objectives, as well as coordinating communication efforts to manage the incident effectively.