Final answer:
Jake's swearing, which is out of character for him, suggests a situational cause rather than a dispositional one. Without additional context, we might fall into the fundamental attribution error, focusing on dispositional factors instead.
Step-by-step explanation:
To determine whether Jake's behavior of swearing at a customer can be attributed to dispositional or situational causes, we must consider the context of his action. Given that Jake normally never swears, it suggests that his behavior could be situational. When individuals act out of character in a particular context, it's often because of external influences or stressors. Contrast this with a dispositional explanation, which would imply that swearing is part of Jake's personality. However, with limited information, we might be prone to the fundamental attribution error, attributing Jake's behavior to his disposition rather than possible situational factors, such as having a bad day or facing an unusually stressful situation at work.