Final answer:
According to Robert Katz, an exceptional manager needs technical, human, and conceptual skills to excel in their role.
Step-by-step explanation:
An exceptional manager needs three skills according to Robert Katz:
- Technical skills: These are the specialized knowledge and abilities related to the specific industry or job. For example, a manager in a technology company should have strong technical skills in programming or software development.
- Human skills: These are the interpersonal skills required to work effectively with people. This includes skills like communication, teamwork, and conflict resolution.
- Conceptual skills: These are the ability to think and conceptualize complex issues and make strategic decisions. It involves skills such as problem-solving, critical thinking, and strategic planning.
By possessing these three skills, a manager can excel in the role and effectively lead their team.