Question

Explain how top companies improve the quality of their products or services

1. TQM
2. Core principles of TQM
3. TQM Tools

Answer 1

To improve the quality of their products or services, top companies often implement Total Quality Management (TQM) techniques. TQM focuses on continuous improvement, customer satisfaction, and employee empowerment.

Step-by-step explanation:

To improve the quality of their products or services, top companies often implement Total Quality Management (TQM) techniques. TQM is a management philosophy focused on continuous improvement and customer satisfaction.

1. TQM: TQM stands for Total Quality Management and it is an approach that involves the entire organization in improving the quality of products or services. It focuses on meeting customer needs and expectations, continuous improvement, and employee involvement.
2. Core principles of TQM: The core principles of TQM include customer focus, continuous improvement, employee empowerment, teamwork, and a process approach. These principles guide companies in their efforts to improve quality and achieve customer satisfaction.
3. TQM Tools: TQM tools are techniques or methods used to implement and manage quality improvement efforts. Some commonly used TQM tools include Statistical Process Control (SPC), Pareto Analysis, Fishbone Diagrams, and Six Sigma.