Final answer:
The correct answer is option 4. Jacinta aims to decrease her subordinates' workload to improve productivity, efficiency, and customer satisfaction. Effective supervisorial actions, like in the given fast food restaurant example, demonstrate how this approach can increase efficiency and alleviate employee stress.
Step-by-step explanation:
Jacinta, as the supervisor of a customer service call center, has set goals for her subordinates which are likely focused on improving performance and the service provided to clients. Given the context that mentions factors such as unsafe work environments, frustration, excessive paperwork, and work overload, Jacinta's objective for her subordinates would most likely be related to decreasing their workload.
This would not only help in mitigating stress and potential errors but also could lead to an increase in productivity and efficiency, thereby potentially increasing customer satisfaction. Studies have shown that factors like supervisorial style can have a significant impact on productivity. This aligns with the principles of bureaucracy which aim to provide structure and efficiency within an organization.
An example of a situation where a supervisor took action to improve efficiency is when a lunch-hour manager at a fast food restaurant addressed customer complaints about confusing line-ups by implementing a clear system using floor markings, which resulted in a smoother customer flow and reduced stress for the service clerks.