Question

All of the following are true regarding financial advisers EXCEPT:

a. Advisers should strive to be active listeners throughout their sessions with clients.
b. Advisers should only use open questions during their client meetings.
c. It is important for the adviser to understand the client’s values and attitudes.
d. Nonverbal cues, or body language, can communicate feelings and attitudes between the client and the adviser.

Answer 1

Financial advisers should practice active listening and pay attention to nonverbal cues, but it's not accurate that they should use only open questions during meetings.

Step-by-step explanation:

All of the following are true regarding financial advisers EXCEPT: Advisers should only use open questions during their client meetings. It's essential that advisers are proficient in active listening to build rapport with clients, truly understanding their values, attitudes, and the emotions behind their comments.

Being aware of nonverbal cues such as body language can significantly enhance communication and understanding between the client and the adviser.

However, the use of only open questions is not necessary; it's important to utilize a mix of question types, including closed-ended questions for specific information, to guide the conversation effectively.