Question

Match each question to the correct strategy for delivering a negative message. sending the fifth reminder to a customer about overdue subscription fees for a service informing employees about the closing of an office in the region encouraging customers to read the special clause related to a store's refund policy informing a long-serving product manager that her job at the company has been eliminated

Answer 1

The strategy for delivering a negative message depends on the specific situation and requires different approaches such as directness, empathy, positivity, compassion, and respect.

The strategy for delivering a negative message depends on the specific situation. For example:

1. Sending the fifth reminder to a customer about overdue subscription fees for a service can use a direct approach, emphasizing the importance of prompt payment to avoid any repercussions.
2. Informing employees about the closing of an office in the region requires a more empathetic approach, focusing on transparency and providing support for affected employees.
3. Encouraging customers to read the special clause related to a store's refund policy can use a positive approach, highlighting the benefits and advantages of understanding the policy for both the store and the customers.
4. Informing a long-serving product manager that her job at the company has been eliminated should be done in a compassionate and respectful manner, providing clear communication, offering support, and exploring any potential alternatives or options.