Question

Locate each of the following services on the service delivery system matrix:

a. Vending machine business
1. Customer-routed
2. Co-routed
3. Provider-routed
b. Housecleaning service
1. customer-routed
2. Co-routed
3. Provider-routed
c. Appliance repair
1. Customer-routed
2. Co-routed
3. Provider-routed

Answer 1

Vending machine business: Customer-routed; Housecleaning service: Co-routed; Appliance repair: Co-routed

Step-by-step explanation:

a. Vending machine business: 1. Customer-routed

b. Housecleaning service: 2. Co-routed

c. Appliance repair: 2. Co-routed