Final Answer:
The statement given "True customer service skills cannot be taught; they must be found through careful recruitment of personnel" is false because customer service skills can be taught, but careful recruitment of personnel helps identify individuals with innate qualities that contribute to effective customer service.
Step-by-step explanation:
The statement is false because customer service skills can indeed be taught and developed through training and experience. While some individuals may naturally possess certain traits that make them well-suited for customer service, training programs can enhance these skills and instill best practices. Effective customer service involves communication, problem-solving, empathy, and other interpersonal skills, all of which can be learned and refined.
However, careful recruitment is essential to identify candidates who demonstrate qualities aligned with excellent customer service. Recruiters often look for individuals with a customer-centric mindset, good communication skills, and a genuine desire to help others. Combining training with strategic recruitment ensures a workforce that not only possesses essential skills but also exhibits a natural inclination toward providing excellent customer service.
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Complete Question
True customer service skills cannot be taught; they must be found through careful recruitment of personnel
True
False
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