Final answer:
Cross training involves training employees in jobs in areas closely related to their own. It provides employees with the opportunity to learn new skills and gain knowledge in different areas of the organization, improving versatility and effectiveness.
Step-by-step explanation:
The answer to the question is: d. Cross training
Cross training involves training employees in jobs in areas closely related to their own. It provides employees with the opportunity to learn new skills and gain knowledge in different areas of the organization, which can improve their versatility and effectiveness.
For example, if an employee is trained in customer service but also receives cross training in sales and technical support, they can handle a wider range of tasks and provide better support to customers.