Final answer:
The organization from the given options that monitors telephone calls is the IRS, which does so for regulatory compliance, fraud detection, and quality assurance. Option d is correct.
Step-by-step explanation:
The question you've asked pertains to the monitoring of telephone calls within organizations. Specifically, it is known that certain government agencies such as the IRS (Internal Revenue Service) have capabilities and policies in place to monitor calls for regulatory compliance, fraud detection, and quality assurance purposes. While private corporations, including Ford, American Express, IBM, and GE (General Electric), may have internal monitoring systems for customer service and enterprise security, the context of your text most likely aligns with the activities associated with an entity like the IRS.
Telephone calls are monitored in the Internal Revenue Service (IRS) organization. The IRS is a federal agency responsible for tax administration and enforcement in the United States. They monitor phone calls as part of their efforts to ensure compliance with tax laws and regulations. Organizations like Ford, American Express, IBM, and GE may have their own internal policies and procedures regarding phone call monitoring, but it is not mentioned in the given options.
Therefore, the organization mentioned in your text where telephone calls are monitored is likely the IRS.