Final answer:
Problems such as complex hardware issues and advanced software troubleshooting should be escalated from a level one to a level two technician. These include hardware repairs and in-depth software conflicts or errors that require specialized knowledge.
Step-by-step explanation:
Two kinds of problems that should typically be escalated from a level one technician to a level two technician are complex hardware issues and advanced software troubleshooting. The first type, complex hardware issues, includes problems that require detailed knowledge of the hardware's specifications and potential physical repair or replacement of components. For instance, if there is a motherboard failure or a complex server issue, a level one technician would likely escalate this to a higher level. The second type, advanced software troubleshooting, involves dealing with software conflicts, in-depth system errors, or specialized software support that goes beyond basic user assistance and requires a deeper understanding of the software's architecture or code.
Level one technicians are usually responsible for handling basic technical issues and troubleshooting common user problems. However, there are certain problems that may require the expertise of a level two technician. Two kinds of problems that should be escalated from a level one technician to a level two technician are:
Complex software issues: Level two technicians have a deeper understanding of software programs and can handle more complicated issues, such as software crashes, software conflicts, or issues with advanced settings.
Network and infrastructure problems: Level two technicians are trained to handle issues related to network connectivity, server maintenance, and network security. If the problem involves a larger system or network, a level two technician is better equipped to handle it.