Final answer:
A technician can send a file to another technician via secure internal file-sharing services, ticketing systems, encrypted email, or secure FTP, adhering to data protection policies.
Step-by-step explanation:
According to Techopedia: “File transfer is the process of copying or moving a file from one computer to another over a network or internet connection. It enables sharing, transferring or transmitting a file or a logical data object between different users and/or computers both locally and remotely.”
If a level one technician needs to deliver a file to a level two technician during the troubleshooting of installed software on a computer system, there are several secure methods to consider. The technician could use internal company tools like a file-sharing service or a ticketing system where the file can be attached and securely transferred.
If these tools are not available or suitable, the technician may also consider encrypted email or a secure FTP (File Transfer Protocol) service, ensuring sensitive information is protected in compliance with company policies and data protection regulations.