Answer: About 99.7% of the population wait between 5 minutes and 35 minutes.
Explanation:
According to the Empirical rule,
If a population is normally distributed, then
About 99.7% of the population lies within 3 standard deviations from the mean.
Here, Population is normally distributed with Mean = 20 minutes , standard deviation = 5 minutes
By empirical rule,
About 99.7% of the population wait between (20-3(5)) minutes and (20+3(5)) minutes.
About 99.7% of the population wait between 5 minutes and 35 minutes.