Question

When preparing an organization to implement CRM, a strong foundation of principles include:

Answer 1

The principles for implementing CRM in an organization include building relationships, adaptability, and reflective practice.

Step-by-step explanation:

Principles for Implementing CRM in an Organization:

1. Building Relationships: Finding commonalities to connect and build relationships with the people you plan to engage with.
2. Adaptability: Being willing to adapt to the unexpected and watching for any influence that creates barriers for others.
3. Reflective Practice: Reflecting on your work, reflecting with others, while making the effort to center and raise all voices.

When preparing to implement a Customer Relationship Management (CRM) system in an organization, it is important to establish a strong foundation based on these principles. By focusing on building relationships, being adaptable, and practicing reflection, the organization can enhance its CRM implementation and improve customer satisfaction.