Final answer:
Jocelyn is acting in the capacity of a Disturbance Handler, trying to resolve an unexpected payroll issue with the bank, which directly affects her staff's compensation and thereby falls under one of the managerial roles classified by Henry Mintzberg.
Step-by-step explanation:
Jocelyn is likely performing the role of a Disturbance Handler, which is part of the managerial roles according to Henry Mintzberg's classification. As a disturbance handler, Jocelyn is dealing with an unexpected problem that disrupts normal operations and requires immediate managerial attention. In this situation, the issue is that the employees' paychecks or direct deposits, which are normally received on Fridays, have not been processed by the bank due to the upcoming holiday, July 4th. By being on the phone trying to resolve the delayed payment issue, Jocelyn is actively seeking to correct the disturbance and restore order and stability to her staff's expectations.
This demonstrates one of the key responsibilities of a manager, which is to intervene in situations that deviate from the norm and potentially affect employee morale or company operations. Answer choice A. Disturbance Handler is the most appropriate for the described scenario.