Final answer:
Shannon's manager's evaluation is known as a performance appraisal, an essential component in business to assess how an employee contributes to an organization's goals and customer satisfaction, utilizing a strengths-based management approach.
Step-by-step explanation:
Shannon's manager's evaluation of her use of available resources to satisfy customers and accomplish organizational goals is an example of performance appraisal in a business setting. This process is vital for understanding how effectively employees contribute to the organization's objectives and for identifying opportunities for improvement or professional development.
In the workplace, it's important for managers to recognize and utilize the strengths of their employees, as advocated in strengths-based management by Donald Clifton. By focusing on an individual's talents, organizations can potentially enhance productivity and job satisfaction. However, managers also need to be cautious about neglecting to improve weaknesses or overusing strengths, which can impact performance negatively.
Ultimately, good management includes providing support and resources to employees, ensuring they can perform effectively, and contribute to customer satisfaction and the wider organizational goals. Regular performance appraisals, like the one Shannon is undergoing, serve as an opportunity for development and reinforcement of positive work habits and outcomes.