Final answer:
Lean and Six Sigma focus on eliminating non-value-added activities during process redesign to increase efficiency and customer satisfaction.
Step-by-step explanation:
Lean and Six Sigma are both methodologies used to improve processes and eliminate waste in business. Value-added activities refer to the steps in a process that directly contribute to the end product or service and are considered worthwhile by the customer. Non-value-added activities, on the other hand, do not add any value to the final product or service and are considered wasteful.
When redesigning a process using Lean and Six Sigma, the goal is to minimize or eliminate non-value-added activities in order to increase efficiency and customer satisfaction. By identifying and eliminating waste, organizations can lower costs, improve quality, and reduce lead time.
For example, in a manufacturing process, value-added activities may include assembling components, while non-value-added activities may include waiting for materials or moving items around unnecessarily. By redesigning the process to eliminate non-value-added activities, the organization can streamline operations and increase productivity.