Final answer:
The middle tier AWS support plan for businesses does not guarantee support for a failed production system within an hour.
Step-by-step explanation:
The subject of this question is Computers and Technology because it involves the AWS support plan, which is a service related to cloud computing and technology infrastructure.
The grade of this question is College because it seems to be asking about a specific support plan offered by AWS, which is more commonly used in enterprise-level business settings.
Regarding the statement in the question, it is False. The middle tier AWS support plan for business is known as the Business Support plan, and it provides support for general guidance,
best practices, and troubleshooting within 12 business hours for high-severity situations, which would include a failed production system.
The statement that the middle tier AWS support plan Business is designed for slightly larger businesses that need support for a failed production system within an hour is true.
The AWS Business Support plan is indeed catered towards businesses that require faster response times for critical system issues.
It includes 24/7 access to Cloud Support Engineers, one-hour response time for production system failures, and various other support tools and resources necessary for businesses operating production workloads on AWS.