Question

What action is recommended when somebody calls you to inquire about your work environment or specific account information?

a) Provide all requested information
b) Hang up immediately
c) Verify their identity and purpose
d) Transfer the call to a colleague

Answer 1

The recommended action when somebody calls you to inquire about your work environment or specific account information is to verify their identity and purpose.

Step-by-step explanation:

The recommended action when somebody calls you to inquire about your work environment or specific account information is to c) Verify their identity and purpose.

It is important to be cautious and protect sensitive information. By verifying their identity and purpose, you ensure that the caller is legitimate and has a valid reason for seeking information.

Here are a few steps to verify their identity and purpose:

1. Ask the caller for their name and company they represent.
2. Double-check the information by asking for their contact number or email address.
3. Call back the main number of the company they claim to be from and ask to be connected with the person.
4. If the caller claims to be from a specific department of the company, call that department directly to verify their identity.