Question

Which of the following statement is false about total quality management (TQM)?

1) TQM focuses on continuous improvement
2) TQM involves the participation of all employees
3) TQM is a one-time project
4) TQM aims to meet customer expectations

Answer 1

Total Quality Management (TQM) is a continuous improvement approach that involves the participation of all employees and aims to meet customer expectations.

Step-by-step explanation:

The false statement about Total Quality Management (TQM) is that TQM is a one-time project.

1. TQM focuses on continuous improvement: TQM is an approach that emphasizes ongoing improvement in all aspects of an organization's operations. It involves constantly seeking ways to improve processes, products, and services.
2. TQM involves the participation of all employees: TQM recognizes that quality is everyone's responsibility. It encourages the involvement and empowerment of all employees to contribute to the improvement of quality.
3. TQM aims to meet customer expectations: TQM is customer-focused and aims to understand and meet customer needs and expectations to enhance customer satisfaction.

Therefore, the false statement is that TQM is a one-time project.