Final answer:
Team norms reflect performance, behavior, and attitude, making b. Team norms the correct answer to the question. They are crucial for team effectiveness and strongly influence organizational culture, guiding member interactions and role performance. The correct option is B.
Step-by-step explanation:
Team norms reflect three broad categories: performance, behavior, and attitude. The correct answer to the question is b. Team norms. A team norm is a set of group expectations for appropriate thoughts and behaviors of its members. In different types of teams, such as problem resolution teams, creative teams, and tactical teams, norms guide how team members interact with each other and perform their roles within the organization.
Understanding and adhering to these norms is crucial for team effectiveness and can influence the overall organizational culture. For example, a norm may dictate the level of formality in communication or the degree to which members should be punctual for meetings.
Moreover, factors such as the actor-observer bias can affect team dynamics by influencing how team members interpret their own behavior versus that of their peers, which is relevant when considering team norms related to individual accountability and responsibility.