Question

During a busy day at the shoe outlet, several customers are waiting to try on shoes, and the phone is ringing. If only one sales associate is in the department, how should that associate address the customer on the phone?

A. Put the caller on hold and assist customers in the store.
B. Ignore the phone and focus on assisting customers in the store.
C. Answer the phone promptly and put in-store customers on hold.
D. Let the phone ring and continue assisting in-store customers.

Answer 1

During a busy day at the shoe outlet, if there is only one sales associate in the department, they should answer the phone promptly and put in-store customers on hold.

Step-by-step explanation:

When there is only one sales associate in the department during a busy day at the shoe outlet, the associate should answer the phone promptly and put in-store customers on hold. This ensures that both the customer on the phone and the in-store customers receive attention. By prioritizing the phone call, the sales associate demonstrates good customer service and professionalism.