Question

"A customer has decided to use a popular software program to do his own taxes. He comes to a retail store on Saturday morning to buy the program so that he can complete his taxes over the weekend. Taxes are due by midnight on Monday. The sales associate discovers that the store does not have the program in stock but sees that a new supply is expected soon. What should the associate do to help the customer now?"

A. Recommend another software program.
B. Suggest hiring a professional tax service.
C. Advise the customer to complete taxes online.
D. Offer to reserve the software once it arrives.

Answer 1

The sales associate should offer to reserve the software once it arrives. The correct answer is D.

Step-by-step explanation:

In this situation, the best option for the sales associate to help the customer is to offer to reserve the software once it arrives. This way, the customer can come back to the store and purchase the program when it is back in stock. The associate can inform the customer about the expected arrival time of the new supply and assure them of the reservation.

Option A, recommending another software program, may not be ideal because the customer has already chosen a specific software program. Option B, suggesting hiring a professional tax service, might not align with the customer's intention of doing their own taxes. Option C, advising the customer to complete taxes online, can be a viable alternative, but it is not the best solution if the customer's preference is to use the software program. The correct answer is D.