Question

Which of the following scenarios MOST warrants a follow-up call from a sales associate to a customer?

A. The customer made a purchase
B. The customer visited the store
C. The customer browsed the website
D. The customer inquired about product features

Answer 1

The scenario that most warrants a follow-up call from a sales associate to a customer is when the customer inquires about product features.

Step-by-step explanation:

The scenario that most warrants a follow-up call from a sales associate to a customer is D. The customer inquired about product features.

When a customer asks about product features, it indicates a potential interest in purchasing. By calling the customer back, the sales associate can provide additional information, address any questions or concerns, and potentially close the sale.

For example, if a customer inquired about the features of a specific smartphone model, the sales associate could call to provide more details, explain the benefits, and offer any additional incentives or promotions.