Question

What does the technique of asking open-ended questions allow a sales associate to accomplish for the customer?

A. Limit the conversation.
B. Encourage a simple yes or no response.
C. Gather detailed information and preferences.
D. Speed up the interaction.

Answer 1

Asking open-ended questions allows a sales associate to gather detailed information and preferences from the customer.

Step-by-step explanation:

Asking open-ended questions allows a sales associate to gather detailed information and preferences for the customer. Open-ended questions encourage the customer to provide more in-depth and personalized responses, allowing the sales associate to gain a deeper understanding of the customer's needs, wants, and preferences. This enables the sales associate to tailor their approach and offer personalized solutions that best meet the customer's requirements.