Final answer:
An organization that only performs one service likely has a lower coefficient of variation for its service process than one that performs multiple services.
Step-by-step explanation:
An organization that only performs one service likely has a lower coefficient of variation for its service process than one that performs multiple services. The coefficient of variation is a measure of the relative variability of a process. When an organization performs only one service, it has a more standardized and consistent process, resulting in a lower coefficient of variation.
On the other hand, an organization that performs multiple services may have different processes for each service, leading to more variability. This increased variability contributes to a higher coefficient of variation. For example, a hospital that provides various medical services might have a higher coefficient of variation compared to a specialized clinic that offers only one type of service.
Therefore, the answer is B. Lower.