Question

A client wants her grocery store to start carrying a new item. She asks a stock clerk if that is possible. How should the clerk respond?

A. Decline the request, as it is not within the clerk's responsibilities.
B. Express enthusiasm and immediately order the new item.
C. Inform the client that decisions about inventory are made by management.
D. Suggest alternative items already available in the store.

Answer 1

The stock clerk should inform the client that decisions about inventory are made by management. They can also suggest alternative items available in the store.

Step-by-step explanation:

The stock clerk should respond by informing the client that decisions about inventory are made by management. Option C is the correct response because the stock clerk does not have the authority to make inventory decisions. It is the responsibility of the management team to consider new items and make decisions based on factors such as demand, cost, and availability.

For example, the stock clerk could say, 'I appreciate your interest in the new item. However, decisions about our inventory are made by our management team. I can pass along your request to them, and they will consider it based on various factors.'

Alternatively, option D suggests suggesting alternative items already available in the store. This response is also acceptable as it provides the client with alternative options that may fulfill their needs.