Final answer:
Top managers are more likely to make non-programmed decisions because such decisions are unique, complex, and require judgment and analysis.
Step-by-step explanation:
The correct answer is a) True. Top managers are more likely to make non-programmed decisions. Non-programmed decisions are unique and complex, and they require a high level of judgment and analysis. These decisions are typically made in uncertain and ambiguous situations where programmed decisions (routine and repetitive) cannot be used.
For example, a top manager might face a situation where a new competitor enters the market, and they need to decide how to respond strategically. This decision would be a non-programmed decision because it requires assessing various factors, analyzing the competitive landscape, and making a judgment based on the specific circumstances.