Final answer:
Operational goals are specific and measurable goals expected from particular groups or individuals. They are commonly set using the SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound).
Step-by-step explanation:
True. Operational goals are specific and measurable goals that are expected from particular groups or individuals. The SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound) are commonly used to set operational goals that are clear and have a higher chance of being achieved. For example, a specific and measurable operational goal for a sales team could be to increase sales by 10% within the next quarter.