Final answer:
All options listed except for 'follow-up service' are support activities. Support activities, like finance, human resources, and management information systems, provide necessary services that help maintain the operations of a business. Follow-up service, conversely, focuses on customer satisfaction post-purchase.
Step-by-step explanation:
The question "Examples of support activities include all of the following EXCEPT" refers to the support processes within an organization that aid the core activities in creating value but are not directly involved in the production of the product or service itself. In business management, support activities typically include finance, human resources, management information systems, and other administrative functions that facilitate the smooth operation of the business.
However, follow-up service is not considered a support activity. It is actually part of after-sales service, which refers to ongoing customer support after a product or service has been sold and is thus more directly related to the customer experience and satisfaction than internal organizational support.
So to answer the question, all of the listed options except for follow-up service are examples of support activities. Finance includes roles such as accountants and auditors, human resources deals with personnel, training, and human resources strategy, and management information systems provide the necessary information technology infrastructure to support operational and strategic decision-making.