Final answer:
In the consumer decision-making process, customer service during the game would help determine if the consumer will attend another Red Wings game at the Post-Purchase Behavior step.
Step-by-step explanation:
In the consumer decision-making process, the step at which customer service during the game would help determine if the consumer will attend another Red Wings game is Post-Purchase Behavior. This step occurs after the consumer has made the purchase and is evaluating their experience with the product or service.