Final answer:
The statement that a loyal fan will stop attending future games if dissatisfied is false.
Step-by-step explanation:
The student's statement that a loyal fan will defect/drop out from attending future games if dissatisfied with their experience is False. While dissatisfaction can lead some fans to stop attending games, it does not mean that all loyal fans will automatically stop attending.
Some loyal fans may continue attending despite a negative experience, while others may choose to voice their concerns or seek alternative solutions to improve their future experiences.
Customer satisfaction is crucial in retaining loyal customers, including sports fans who attend games regularly. If a loyal fan has a dissatisfying experience, there is a higher likelihood that they may choose not to attend future games.
Negative experiences can impact loyalty and lead to defection or dropping out from attending future events. Customer satisfaction and positive experiences are key factors in maintaining a loyal fan base.