Question

At a public 911 center​ meeting, a concerned woman asks whether voice over Internet Protocol​ (VoIP) can be used to access the community emergency operations center. You would inform her​ that:

A) Internet providers are required to employ EMDs who can provide medical instructions prior to arrival of EMS
B) Internet providers are encouraged to provide 911​ access, but are not required by​ law, so the dispatch center may have to get an address from the caller
C) Internet providers are required to provide their own 911​ call-taker service to subscribers
D) Internet providers must provide a callback number and physical location of the phone from which the 911 call was placed

Answer 1

Internet providers are required by the FCC to offer a callback number and physical address for VoIP users when they dial 911, ensuring access to emergency services.

Step-by-step explanation:

In response to the concern from the woman at the public 911 center meeting, it is important to clarify that according to regulations set forth by the Federal Communications Commission (FCC), Internet providers must indeed offer a way for Voice over Internet Protocol (VoIP) users to access emergency services. Specifically, providers must offer a callback number and a physical address when a 911 call is placed. This requirement is designed to help ensure that individuals using VoIP can connect with emergency services as reliably as those using traditional telephone services, even though VoIP calls travel over the internet rather than traditional phone lines.