Final answer:
Emergency medical dispatchers can provide instructions on controlling bleeding while also notifying the hospital for quick response.
Step-by-step explanation:
Emergency Medical Dispatchers’ Assistance
In the given situation, the 911 operators who are also emergency medical dispatchers can provide vital assistance to the panicked mother. They can give instructions on how to control bleeding in order to address the immediate concern of the heavily bleeding laceration on the boy's arm. This could involve applying pressure to the wound or using a clean cloth or bandage to stop the bleeding.
While they are not able to provide information on medical insurance coverage or the names of the specific EMTs who will be responding, they can simultaneous notify the hospital so that appropriate preparations can be made to receive the patient. This ensures that the patient can be quickly transported and receive the necessary medical care.