Question

In communicating with patients, the medical assistant can make sure that the patient has correctly received a message by

A. Asking the patient to repeat the message to confirm their understanding.
B. Ignoring the patient's response and assuming they understood the message.
C. Using complex medical jargon to explain the message, making it difficult for the patient to understand.
D. Providing the message in writing without checking if the patient comprehends it.

Answer 1

The medical assistant can make sure that the patient has correctly received a message by asking the patient to repeat the message to confirm their understanding.

Step-by-step explanation:

In communicating with patients, the medical assistant can make sure that the patient has correctly received a message by asking the patient to repeat the message to confirm their understanding. This allows the medical assistant to assess if the patient comprehends the information that has been communicated. It also gives the patient an opportunity to clarify any confusion and seek further explanation if needed.

Using complex medical jargon can make it difficult for the patient to understand the message, so option C is not effective. Ignoring the patient's response and assuming they understood the message, as mentioned in option B, is not a reliable method of ensuring effective communication.

Providing the message in writing without checking if the patient comprehends it, as stated in option D, may not be sufficient because the patient may not be able to read or comprehend the written message accurately.